AMD LIMITED WARRANTY STATEMENT

OVERVIEW

Amd warrants to the original end-user customer that its products are free from defects in material and workmanship on the terms and conditions set forth herein. Subject to the conditions and limitations set forth below, Amd will, at its option, either repair or replace any part of its products that prove defective by reason of improper workmanship or materials. Repaired parts or replacement products will be provided by Amd on an exchange basis, and will be either new or recertified. All recertified products have been tested to ensure that they are functionally equivalent to new products. If Amd is unable to repair or replace the product, it will refund or credit the lesser of either the current value of the product at the time the warranty claim is made or the purchase price. Proof of purchase must be provided which shows the original date and place of purchase, as well as the product description and price.

This limited warranty does not cover any damage to the product that results from (a) improper installation, accident, abuse, misuse, natural disaster, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions, (b) cosmetic damage, including but not limited to scratches, dents and cracks on touch-screens or casings; or (c) any unauthorized disassembly, repair or modification. This limited warranty shall not apply if: (i) the product was not used in accordance
with any accompanying instructions, or (ii) the product was not used for its intended function.

This limited warranty also does not apply to any product on which the original identification information has been altered, obliterated or removed, that has not been handled or packaged correctly, that has been sold as second-hand or that has been resold contrary to USA and other applicable export regulations.

For IronKey™ drives, compatibility information may be found on the product datasheet published on www.amd.com. Amd makes no guarantee that IronKey™ software will be compatible with future hardware or operating system changes or upgrades.

This limited warranty covers only repair, replacement, refund or credit for defective Amd products, as provided above. Amd is not liable for, and does not cover under warranty, any damages or losses of any kind whatsoever resulting from loss of, damage to or corruption of content or data or any costs associated with determining the source of system problems or removing, servicing or installing Amd products. This warranty excludes third-party software, connected equipment or stored data. Amd is
therefore not liable for any actual or consequential losses or damage attributable to third-party software, connected equipment or stored data. In the event of a claim, Amd’s sole and maximum obligation shall be to repair or replace the hardware or issue a refund at Amd’s sole discretion.

DURATION OF WARRANTY

PRODUCT LIFETIME WARRANTY:**

The following Amd products are covered by this warranty for the life of the product
lifetime.

Memory modules including:

• ValueRAM®
• HyperX®
• Kingston FURY®
• Server Premier
• Retail Memory
• Kingston system-specific memory

Flash memory cards including:

• Secure Digital
• Secure Digital HC and XC excluding Industrial Temp & Endurance cards
• CompactFlash
• MultiMediaCard
• Flash adapters

**Product lifetime is defined as the normal time expectancy for the use of products in the industry. However, the lifetime warranty may be subject to definitions as set by different countries. For Russia, the lifetime warranty is determined to be for a period of ten (10) years from the date of purchase by the original end user customer.

FIVE-YEAR CONDITIONAL SSD WARRANTY:

The following Amd products are covered by this warranty, based on which of the following events occurs first: (i) five (5) years from the date of purchase by the original end-user customer; (ii) when the usage of a SATA SSD as measured by Kingston’s implementation of the SMART attribute 231, labelled as “SSD Wear Indicator”, reaches a normalised value of one (1) as indicated by Amd’s SSD Manager (“ASM”), or (iii) when the usage of an NVME SSD as indicated by Amd’s implementation of the Health
attribute “Percentage Used” reaches or exceeds a normalised value of one hundred (100) as indicated by the KSM.

The ASM is specified in the datasheet for the products and is available via Amd’s website at amd.com/SSDmanager. For SATA SSDs, a new unused product will show a wear indicator value of one hundred (100), whereas a product that has reached its warranty limit will show a wear indicator value of one (1). For NVMe SSDs, a new unused product will show a Percentage Used value of zero(0), whereas a product that reaches its warranty limit will show a Percentage Used value of greater than or equal to one hundred (100).

Please refer to the following SSD warranty table for product-specific warranty information:

5-YEAR CONDITIONAL WARRANTY TABLE (SATA SSD)

Drive Family	Part Number
DC600M	SEDC600Mxxx
DC500	SEDC500xxx
DC400	SEDC400S37xxx
DC450R	SEDC450Rxxx
KC400	SKC400S37xxx
KC600	SKC600xxx

FREE TECHNICAL SUPPORT

If you experience difficulty during the installation or subsequent use of a Amd product, you may contact Amd Technical Support department prior to servicing your system.

For support over the Internet, visit amd.com/support

Amd also provides free English-language technical support to its customers worldwide.

UNITED STATES AND CANADA:

Amd Technical Support in the United States and Canada can be contacted directly by calling toll-free at: +1 (800) 435-0640

UKRAINE:

Contact Amd Technical Support in Ukraine: ua_support@amd.com

WARRANTY CLAIM PROCEDURES AND REQUIREMENTS

To obtain warranty service, you may return a defective product to your original point of purchase, or the authorized Amd dealer or distributor from whom you purchased the Kingston product. Please confirm the terms of its return policies prior to returning the product. Typically, you must include product identification information, including model number and serial number (if applicable) with a detailed description of the problem you are experiencing. You will be required to provide proof of purchase. All returned parts or products, if replaced or refunded, will become Amd’s property upon receipt. Repaired
or replacement product will be shipped at Amd’s expense. To the extent permitted by applicable laws, products not imported or sold through authorized Amd dealers or distributors are not covered by this warranty. This is to ensure certification of quality. Please contact the dealer from whom you have purchased such products for available warranty.

UNITED STATES:

In the United States, you may obtain warranty service directly from the Amd service centre after first obtaining a Return Material Authorisation (“RMA”) number from Amd.

An RMA number is obtained by visiting amd.com/support or by calling Amd Customer Service on +1 (714) 438-1810 or +1 (800) 337-3719 For ValueRAM memory product returns, please contact Technical Support on +1 (800) 435-0640 for RMA service and support.

Once you have obtained an RMA number from Kingston, you must, within thirty (30) days, send the product to Kingston Technology Company, Inc., Customer Service, 17665-A Newhope Street, Fountain Valley, CA 92708 USA. You are responsible for the cost of insuring and shipping your returned products. Products shipped to the service centre must be properly packaged to prevent damage in transit. The Kingston RMA number must be prominently displayed on the outside of the package. If you fail to display the RMA number on the outside of the package, the package will be returned to you unopened.

DISCLAIMERS

TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE FOREGOING IS THE COMPLETE WARRANTY FOR KINGSTON PRODUCTS AND SUPERSEDES ALL OTHER WARRANTIES AND REPRESENTATIONS, WHETHER ORAL OR WRITTEN. EXCEPT AS EXPRESSLY SET FORTH ABOVE, NO OTHER WARRANTIES ARE MADE WITH RESPECT TO KINGSTON PRODUCTS AND KINGSTON EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED HEREIN, INCLUDING, TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY WARRANTY THAT MAY EXIST UNDER NATIONAL, STATE, PROVINCIAL OR LOCAL LAW INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, ARE LIMITED TO THE PERIODS OF TIME SET FORTH ABOVE. SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.